Refund and Return Policy

ICNUTS wants customers to receive the correct part and a clear resolution when something goes wrong. Please contact us before returning any item so we can review the order and provide the correct return instructions.

Return Authorization Required

All returns require advance approval and a return authorization number. Do not send products back without authorization, and do not return products directly to a manufacturer unless ICNUTS specifically instructs you to do so.

Standard Returns

Most new, unused items may be returned within 15 days of delivery when approved in advance. Items must be in new, resalable condition with the original parts and packaging. Items that are installed, used, altered, damaged, or missing components may not qualify for a full refund.

Furnace parts are not returnable.

Winch Returns

Winches may be returned within 7 days of delivery only when they remain new and uninstalled. A winch that has been bolted on, mounted, operated, marked, altered, or otherwise shows installation or use may not qualify for return.

Return Shipping and Credits

If the return is the result of an ICNUTS shipping or fulfillment error, we will provide return-shipping instructions. For other approved returns, return shipping and original shipping charges are generally the customer’s responsibility and may be deducted from the credit where applicable.

After an approved return is received and inspected, eligible refunds are processed promptly to the original payment method. Your bank or card issuer may require additional time before the credit appears.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact ICNUTS before returning it. Include your order information and clear photos when possible so we can review the issue and provide the correct next step.

Warranty

The ICNUT winch adapter itself carries a five-year breakage warranty for the original purchaser, subject to the applicable warranty terms and proof of purchase. Normal wear, corrosion, improper installation, misuse, incompatible tools, and damage outside the covered component are not automatically covered. Other kit components, winches, furnace parts, and accessories may carry separate manufacturer or product-specific warranty terms.

For winch warranty concerns, contact ICNUTS first with your order information and clear photos. When a manufacturer claim is required, ICNUTS will help coordinate the claim process as appropriate.

Need Help?

Email info@icnuts.com or use the contact options on ICNUTS.com before returning an item.