Shipping

ICNUTS is an online-only store and ships orders nationwide. Orders are processed Monday–Friday. Tracking information is sent after the shipment is prepared.

We use UPS and USPS Ground Advantage or Priority Mail depending on the order, destination, package size, and service availability. Carrier transit times are estimates and may vary during severe weather or peak shipping periods.

Current standard shipping rates:

  • $9.99 — small/light packages
  • $12.29 — light-medium packages
  • $18.34 — medium packages
  • $24.58 — large/heavier packages
  • $36.87 — extra-large/heavy packages

Some products without an assigned shipping class may currently use a $9.76 standard rate. The shipping charge shown in the cart and at checkout is the final shipping charge for that order.

Returns

Most new, unused items may be returned within 15 days of delivery when approved in advance. A return authorization number is required. Items must be returned in new, resalable condition with the original parts and packaging.

If the return is the result of an ICNUTS shipping or fulfillment error, we will provide return-shipping instructions. For other approved returns, return shipping is the customer’s responsibility and original outbound shipping charges are non-refundable. If ICNUTS made a shipping or fulfillment error, the applicable shipping charges will be handled by ICNUTS. At the customer’s request, ICNUTS may email a prepaid return shipping label using our available carrier rate. The actual cost of that label will be deducted from the customer’s refund or return credit.

Furnace parts are not returnable. Winches may be returned within 7 days only when they remain completely new, uninstalled, unused, and in condition to be resold as new. A winch that has been bolted on, mounted, installed, operated, marked, altered, or otherwise used is not returnable.

Payment processing fees: Payment-processing fees charged on the original purchase are non-refundable. If our payment processor charges ICNUTS an additional fee to issue or process a refund, that processor-imposed fee may also be deducted from the customer’s refund where permitted by law.

If you have a question about fitment or a return, contact us before shipping anything back so we can help you get the correct resolution.

Warranty and product compatibility: Use only compatible tools and components with the winches and lift systems we sell. Damage caused by incompatible tools, improper installation, or misuse may not be covered by warranty. If you have a warranty concern, contact ICNUTS with your order information and clear photos so we can review the issue.

Refund timing depends on return transit and your bank or card issuer. After an approved return is received and inspected, eligible refunds are processed promptly. Your financial institution may require additional time before the credit appears.

Return authorization is required. Contact ICNUTS before sending any item back. We will provide the correct return instructions and return address for approved returns.